Terms and conditions



Here you can take part in our general terms and conditions. If you have questions or concerns, you are welcome to contact customer service on +021 674 5288 or support@hotelexpress.co.za


  1. Description of the service

Hotel Express offers corporate customers:

– Services that simplify the customer’s travel.
– A flexible way for booking both transport and hotels.
– A number of favourable agreements with both independent hotels and chains.
– Personal service when booking hotel rooms and airport lounge access for certain membership categories.


  1. Subscription and registration

To join the company to Hotel Express, you must be 18 years of age and have a valid social security number or organization number. The subscription is linked to a person and can only be used by him/her. If more people want to use our services, one of our optional services is needed, or more subscriptions will be added to the company.

The subscription can be subscribed by an individual or company. When subscribing to the subscription via a company, the company owns the service.


  1. Validity of the service

The service is entered into by agreement for a pre agreed period.The Hotel Express subscriptions may not be used by anyone other than the person indicated on the subscription. For more information, see point 5 – Booking and stay.


  1. Prices and discounts

Hotel Express helps its customers negotiate agreements with a number of hotel chains and independent hotels. Discounts vary depending on hotel and chain. We also offer our customers the opportunity to book hotels outside our agreements at the hotel’s regular price.

Hotel Express agreement is valid every day of the week all year round under the conditions given under point 5 – Booking and stay. Where our discounts apply to cancellable rooms we follow each hotel’s cancellation policy.


  1. Booking and stay

Hotel Express subscription only applies to the person who is registered on the Hotel Express certificate. Hotel Express does not book rooms for people without a subscription or if the company does not have an optional service for this.

Hotel rooms can be booked on their own by the customer or via the Hotel Express booking service, if the company has chosen to activate that service in the subscription. When checking in at the hotels we have an agreement with, the guest may need to present proof. The proof is the E-Card sent. The hotel may also require identification.

Payment of the hotel room is made according to the hotel’s credit and payment routines. In the case of so-called No Show, the hotel, or Hotel Express, has the right to debit the entire cost further together with an administrative fee.

Hotel Express cannot be held responsible for transactions between the partner hotel and the company. The company is always responsible for checking whether the booking matches the order. If the company has views on the stay, this should be conveyed primarily to the hotel. If the complaints concern what is connected to the service that Hotel Express delivers, Hotel Express must be notified within two days of stay. 

For memberships that have access to airport lounges in South Africa members are required to pre-register their visit through the lounge online booking link on the Hotel Express website


  1. Payment, delivery and right of return

Payment is made after delivery of selected subscriptions and service. In the case of invoice via e-mail or payment by credit or debit card, no invoice fee will be added. 

In the event of deviations regarding the delivery of membership email and member E card to the service, it is the customer’s responsibility to notify Hotel Express of these deviations within eight days.

Hotel Express does not offer a right of return for corporate customers, except that such a right is granted by Hotel Express in issued guarantees. Private customers have the right of return according to the CPA guidelines in this regard.


  1. Termination

If a termination of our services or subscriptions is desired, this needs to this needs to be requested in writing to our customer services team. We require one calendar months’ notice and will refund the remaining portion of the paid membership less a 10% admin fee on the membership price.


  1. Force majeure

Hotel Express is not responsible for damage caused by government decisions, subcontractors ‘errors or restrictions in supply, war, strikes, riots, riots, fires or other similar incidents that are beyond Hotel Express’ control and whose repair could only be done through an abnormally high cost.


  1. Personal information

To meet the general terms and conditions of the subscriptions and our services, we will need to process the staff on the company’s personal data.

The company gives Hotel Express the right to use, store or otherwise process personal data such as name, social security number, address or other information that can be attributed to the staff, for Hotel Express to be able to provide subscriptions and services that are available in Hotel Express’ offerings.

Hotel Express reserves the right to use personal data to communicate customized information with both personal and general benefits and offers. The user of the subscription also receives customized news, inspiration, invitations to competitions and events as well as surveys. The user can always choose to say no to similar information in the future via our e-mails.

We usually communicate with the user via newsletter, SMS or mail. Sometimes also through advertising on external websites such as e.g. Facebook. If you do not want to receive targeted communication from us, you can notify support@hotelexprees.co.za

Hotel Express may disclose personal information to consultants and other partners, which we consider necessary to be able to administer and maintain the subscriptions and services offered, or if Hotel Express is required to disclose such information in accordance with law. If the situation is deemed to require it, Hotel Express will establish a personal data assistant agreement with these partners.

We primarily receive information directly from the company, but to update address information and the like, we check the information against public registers. Information such as name, e-mail address, telephone, address, and personal / organization number is stored in accordance with rules and routines regarding POPIA.


  1. Change of conditions

Hotel Express reserves the right to change our general terms and conditions at any time. Updated terms come into force in connection with them being published on www.hotelexpress.se where the latest terms are always available or that you receive them via e-mail. If the changes are of material importance, you will be informed in good time before the changes take effect and we will also explain the meaning of the changes.



  1. Other

Hotel Express has the right to continuously change our offer and agreement without the company’s consent. Examples of such changes are the addition and removal of individual hotels, hotel chains and benefits. We also own the right to make a price adjustment on our subscriptions and services.

  1. Links to Other Websites 

Our Website may, from time to time, contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. Inclusion of links for any website on our Website does not mean that we endorse, guarantee, warrant, or recommend the services, information, content and/or data of such third party websites. Hotel Express International has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.


  1. Indemnification 

you agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of our Website or Services. 


  1. General Terms 

This Agreement shall be treated as though it were executed and performed in Durban, South Africa and shall be governed by and construed in accordance with South African Law without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website or Service must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement. 


  1. Service Help 

For answers to your questions or ways to contact us, email support@hotelexpress.co.za